Roam Smart Tracker Child Plan

Yes, all GPs are registered in the UK, with most practising in the NHS as well as privately.

The GP service is fully on-demand, so there's no need to book in advance. Once registered, members can typically connect with a UK-registered GP within one minute via live text chat or video appointment. GPs can issue prescriptions and referral letters.

Unlimited. Members can use the text and video GP service as many times as they need throughout the year.

Open the app and navigate to Your Health & GP, then click on the on-demand GP service. If a family member hasn't been added yet, select the ‘Add Family Member’ button and complete the required details — they will then be listed for access to the GP service.

When setting up the GP service for the first time (powered by partner Abby), register a partner and children by entering their date of birth and details. Once stored, booking appointments for them becomes straightforward. It's best to do this proactively, before an
appointment is actually needed.

Yes, but these are private prescriptions, so payment is required for the medication when collecting from a pharmacy. Anyone with an existing repeat prescription through their NHS GP should return to that surgery to renew it, rather than starting a new prescription through this service.

Yes, GPs can issue an open referral, valid for both private and NHS use. For private use with health insurance, the referral should be submitted to the insurer. For NHS use, the registered GP surgery may need to be consulted first, as they may require the
patient to see their own GP before processing the referral.

Yes. GPs can issue open referral letters which can be taken to an NHS GP for onward NHS treatment, used for self-pay private treatment, or presented to a private medical insurer.

Yes, a Fit to Work certificate can be obtained from the GP if unwell and documentation is required for an employer. This service is available exclusively in the GP Video section of the application and cannot be issued via the chat facility.

Yes. It should not be used for emergencies — call 999 or go to A&E. It is also not recommended for anything related to pregnancy or fertility; the NHS should be used for these. For ongoing repeat prescriptions, members should go back to their NHS GP rather than initiating a new prescription through this service.